Dear Patients.
COVID-19 has been a very difficult time for all of us. Many of you have been forced to wait for dental care, and we deeply appreciate your understanding while we kept our office closed to help control the spread of the coronavirus.
We are happy to say that we are planning to reopen our office for patient treatment soon. We will be calling to reschedule your appointments as we have had to change how we provide treatment due to the extra precautions and sterilization/disinfection protocol’s necessary with this virus.
Your health and well-being continue to be our highest priority, and we are ONLY opening because we have carefully planned and revised our office procedures to greatly minimize the risk of infection for our patients and our team members. Our own families are also patients here, so you can be assured that we’ll be taking care of you just as well as we’ll be taking care of them. We greatly appreciate your patience as we reopen the office.
For your peace of mind, the measures we will be taking to provide a safe dental treatment experience include, but are not limited to, the following. All staff members will have their temperatures checked when they arrive to start their day.
Upon Your Arrival at the Office:
● Patients will be screened when entering the office and temperatures will be checked.
● Masks are to be worn in the common areas of the office and will be supplied if you do not have one. Any patients showing signs of a fever or other symptoms of illness will be asked to reschedule their appointment.
● ONLY patients will be allowed entry into the treatment rooms. Parents and other family members will be asked to wait outside whenever possible.
● Patients are asked to wait in their cars or outside the office until their scheduled appointment time when we will call you in.
● The waiting area will be used for our patients that use Harbor Transit.
● The waiting area chairs will be spaced apart to allow for 6 feet of distancing.
● Hand sanitizer is available at the entrance door and throughout the office.
● We will ask that you continue to practice social distancing measures in common areas of the office, including the front desk.
● There will be no physical contact with patients with the exception of treatment.
During Treatment
● All rooms will be COMPLETELY sterilized before each patient is seated, and public areas, including restrooms, will be cleaned and sterilized frequently throughout the day.
● All operatories have air filtration and purification units. The units are capable of removing particles smaller than COVID-19 viruses.
● Our team will STRICTLY follow guidelines set forth by the CDC, OSHA, and ADA in regards to personal protective equipment (PPE) and office sterilization.
● During patient care, goggles or face shields will be worn by the the Doctors, Hygienists and Assistants.
● All surfaces that came in contact with the patient will be wiped with disinfectant. We ask that your leave your personal items in your car.
Checking Out After Your Appointment
● Clear panels will be in place at the front desk to protect against sneeze droplets from either side.
● After every transaction, the checkout desk and glass will be wiped with a disinfectant.
We are proceeding with an abundance of caution, but we want you to feel as confident as we do that any visit you make to our office will be a safe one.
We look forward to seeing you soon!
Daniel A. Bowen, D.D.S.
Dennis Thornley, D.D.S.